Adhering to the "customer first" and "market oriented" sunlaser, the company has established a perfect market service system, and has more than 40 offices in China, which are located in the main central cities of China, and achieve "close to users and extended services". The nationwide sales service network ensures the timely and quick response of the extension laser to the customer's demand.
"Customer first" is a stable and reliable product quality and advanced technology, extension laser has passed the ISO9001 quality management system certification, ISO14000 environmental management system certification, OHSAS18001 occupation health and safety management system certification authority certification, the company production of fiber laser marking machine, laser marking machine, Laser welding machine and other variety of products have obtained CE certification.
In order to ensure the perfection of service, sunlaser has a sound customer file management system, each customer has separate files, and every service work will be recorded in detail. In addition, sunlaser has established a perfect service supervision system with unified behavior standards and assessment criteria to ensure first-class service quality and standardization of service process.
Pre sale service
1., provide professional consultation: provide information consultation on products, prices, technology and industry solutions at any time, including consulting network, telephone, correspondence, door-to-door and so on.
2. provide sample service: free sample and mail for customers.
3. provide investigation reception: customers can make an appointment to visit the exhibition hall, visit the company on-site inspection, and provide professional receptionists.
1. honesty and fairness: no matter the amount of the contract, regardless of the old and new customers, regardless of domestic and foreign customers, we will be honest and fair treatment.
2., quality and quantity: we must strictly enforce the provisions stipulated in the contract, and we will strictly abide by the product standard and carry out multiple quality inspection for every equipment ordered by the customer.
1., sun laser is responsible for the free installation and commissioning of the equipment purchased by customers, as well as the free training of the users' technicians, so that users can master the operation methods of the devices as soon as possible, and put them into operation as soon as possible.
2. the sun laser provides one year free warranty on the products purchased by users and life-long maintenance. During the warranty period, equipment failure and machine damage (except for human factors and force majeure factors), our company is responsible for free repair, and the required replacement is provided free for the company (except for expendable parts). More than the warranty period, only the maintenance fee charged at cost price;
3. users enjoy the free upgrade of software for life from the day of buying machines.
4. after-sales service response time 8 hours, received the user to repair the phone, after 24 hours after after-sales engineer to have a clear answer or arrive at the site of the equipment. Failure to exclude, maintenance personnel do not evacuate;
5. the sun laser will visit all customers regularly and provide technical support at any time.
Customer satisfaction, to provide customers with first-class products, first-class quality and first-class service.
Professional: professional teams provide professional services
Enthusiasm: treat every customer enthusiastically from beginning to end
Fairness: no matter the amount of the contract, the new and old customers, regardless of the customers both at home and abroad, are treated fairly
High efficiency: high efficiency, every minute of respect for customers
Rigor: strict attitude and work style
Responsibility: a sense of responsibility, put the customer's needs in the first place
Contact: Yousheng Fang
Add: Floor 5, Building B, Dingfeng Science and Technology Park, Songgang Tantou 5th Industrial Zone, Baoan District, Shenzhen, China.